Citizen Artificial Intelligence (AI) Project Manager

Here's a brief overview of the tasks and responsibilities you'll have :

• Lead the complete delivery of projects from planning to close-out, ensuring alignment with current business objectives, organizational priorities and delivery methodology;
• Structure evolving mandates into concrete roadmaps defining scope, expected results, milestones, dependencies, decisions, governance, and performance indicators;
• Engage stakeholders by identifying decision-makers, clarifying responsibilities, developing relationships, facilitating decisions, and escalating issues constructively;
• Manage interdependencies between initiatives, teams, and work streams to ensure optimal sequencing, issue resolution, and risk mitigation;
• Facilitate collaboration between business sectors and technology teams by challenging assumptions and estimates and then supporting decision-making;
• Ensure the progress of work despite ambiguity by maintaining momentum, validating hypotheses and adapting approaches to constraints;
• Apply appropriate governance using integrated planning, risk registers, assumptions, issues and dependencies, change control, budget tracking and management reporting;
• Prepare for transition to operations by defining the handover approach, business processes, controls, supporting model, adoption needs, and responsibilities;
• Coordinate suppliers and partners to meet contractual obligations and delivery milestones;
• Monitor risks related to operations, compliance, adoption, organizational capacity, training, process alignment, and governance;
• Measure results and benefits using success criteria, adoption indicators, benefit tracking, progress and stabilization indicators;
• Present project status, risks, decisions, issues, dependencies, results achieved and required escalations to executives;
• Promote delivery excellence by strengthening project management practices and continuous improvement within the team;
• Maintain project documentation in accordance with organizational standards and established methodologies;
• Support organizational change through communications, training, coaching, adoption planning, and coordination with relevant stakeholders.

The profile you are looking for is as follows:

• Have more than ten (10) years of experience in managing large-scale projects in the banking or financial services industry;
• Experience in organizational transformation involving technology-driven changes, process improvements, evolving operating models or governance;
• Experience in managing complex deliveries with multiple components, external partners and supplier coordination;
• Demonstrate experience in supporting adoption through communications, training, coaching, process standardization, deployment or post-implementation support;
• Be proficient in setting performance indicators, tracking benefits, and producing reports for management;
• Bachelor's degree in business administration, finance, operations management, management or a related field;
• Proficiency in a relevant field (an asset);
• Knowledge of project governance principles, including integrated planning, scoping, schedule, budget, risk, change and management reporting;
• Be able to transform ambiguous mandates into structured plans with clear governance, milestones, dependencies, and defined decisions;
• Master change management concepts, including stakeholder engagement, communications, training, reinforcement, and feedback mechanisms;
• Effectively use project and portfolio management tools, including MS Project and EPM, as well as documentation tools;
• Define qualitative and quantitative metrics for value tracking and continuous improvement;
• Understand hybrid delivery approaches and agile frameworks;
• Hold a certification in project management (an asset);
• Demonstrate an organizational vision and an understanding of business and technological impacts;
• Demonstrate strategic thinking and good political acumen in order to build trust, reconcile different points of view, and foster alignment;
• Adopt a collaborative leadership style suitable for multidisciplinary teams, multiple work streams, and external partners;
• Evolve effectively in an ambiguous context while maintaining clarity, rhythm and informed judgment;
• Demonstrate accountability and courage to raise issues, recommend decisions and address challenges constructively;
• Communicate clearly, both orally and in writing, and effectively present complex issues, decisions and trade-offs to various stakeholders;
• Influence stakeholders and drive results without direct hierarchical authority;
• Demonstrate strong analytical and problem-solving skills in order to transform complexity into action;
• Demonstrate autonomy, diplomacy, rigor and excellent attention to detail;
• Accept a hybrid work mode that requires on-site presence and cannot be fully practiced remotely.
• This position requires fluency in French and English for daily tasks, understanding documentation, and professional communication with customers, suppliers, and colleagues across Canada. French and English language skills are essential, both oral and written.