Salesforce Developer
With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.
Our promise
Help our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.
Job description
• Configure and expand Service Cloud and Cloud Voice features as part of a telephony migration project;
• Participate in the implementation of a unique customer record in a new Salesforce CRM instance;
• Migrate ticketing features from an existing instance to a new Salesforce platform;
• Contribute to the resolution of incidents related to the relationship center and customer support;
• Collaborate in the migration of customer contact center activities to a new Salesforce instance;
• Integrate telephony solutions with Salesforce Service Cloud Voice and third-party tools;
• Ensure the quality, performance and maintenance of the developments carried out;
• Participate in the development, integration, testing and delivery of solutions.
The profile you are looking for is as follows:
• Have a minimum of five (5) years of experience in application development, including two years with Salesforce;
• Be Salesforce Platform Developer I certified;
• Master development with Java and JavaScript;
• Be familiar with Flow Builder, Apex programming, and Salesforce automations;
• Apply design patterns, trigger handling, asynchronous operations, integration patterns, and unit testing;
• Experience with Salesforce REST and SOAP APIs for integrating telephony solutions and third-party tools;
• Use Salesforce Service Cloud, Omnichannel, Routing, Queues, Service Console, Case Management, Email-to-Case, and Web-to-Case;
• Develop with Apex, including classes, triggers, Batch Apex, and scheduled tasks;
• Design Lightning Web Components (LWC);
• Demonstrate excellent verbal and written communication skills in French as well as an appropriate knowledge of English;
• Demonstrate analytical skills, synthesis, autonomy, organization and a strong sense of customer service;
• Collaborate effectively in multidisciplinary teams and be available on call as needed;
• Knowledge of Azure DevOps, GitLab, and Visual Studio tools (an asset);
• Experience with Salesforce AI, including Einstein Bots and speech transcription (an asset);
• Proficiency in Salesforce Service Cloud Voice and expertise related to Service Cloud Consultant (an asset);
• Experience in front-end development with Lightning Web Components as well as Angular or Vue.js (an asset);
• Use Salesforce DevOps tools such as SFDX, Git, CI/CD, and Gearset (an asset);
• Knowledge of Docker containers as well as Kubernetes or OpenShift (an asset);
• Understand Data Mesh concepts and event-driven architectures, including Kafka and pub/sub (an asset);
• Apply agile and Scrum methodologies (an asset);
• Knowledge of SQL Server, Oracle and Windows environments (an asset);
• Use JIRA, Confluence and XRAY in a software development context (an asset).
Why choose a career at COFOMO?*
- Competitive compensation and benefits
- Wellness program
- 24/7 telemedicine access
- Support for legal, accounting, and mental health needs
- Focus on growth, development, and skills enhancement
- Personalized career plan and tailored guidance
- Hybrid work environment
- Active social club and year-round events
* Only applicable to permanent COFOMO employees.
Join our team.
Make a difference every day by taking advantage of our development programs, access to our Centers of excellence, and a stimulating work environment.
Professional development
We invest in our talent, encourage continuous growth, and support you in every aspect of your career.
Latest technologies and best practices
Leverage your skills, knowledge, and problem-solving abilities on large-scale projects for leading clients.
Welcoming and people-focused organization
A place where you can feel at home. COFOMO is a space where you can grow, learn, create, contribute, and be recognized for your achievements.
Working at COFOMO gives you the opportunity to collaborate today on the technological projects of tomorrow, from green technology to the latest innovations in artificial intelligence and information security.
Our Values
Beyond words, COFOMO’s values guide our actions and shape our policies. Without them, we’d be just another company, and we are anything but that.
At COFOMO :
You are recognized and valued for your skills, expertise, and, most importantly, your potential. That’s how we measure value here.
We hire people based on talent. Period.
Everyone matters, everyone’s voice counts, and everyone is respected.
COFOMO values the differences that enable each of us to make meaningful and unique contributions to our success and shared culture. We foster diversity and inclusion, creating workplaces where new ideas, different experiences, and unique perspectives can be shared, often with people you might not otherwise have the opportunity to collaborate with.
MASCULINE OR FEMININE TERMS ARE USED INTERCHANGEABLY WITHOUT ANY INTENT OF DISCRIMINATION. COFOMO IS AN EMPLOYER OF CHOICE THAT PROMOTES DIVERSITY AND APPLIES FAIR EMPLOYMENT PRACTICES.
Employer of choice
COFOMO is a consulting firm specializing in digital transformation and artificial intelligence. We stand out for the digital ingenuity of our talent, our unique approach, and our values. Make an informed choice and discover what makes us