Change Management Advisor: Communication, Engagement and Adoption

Here's a brief overview of the tasks and responsibilities you'll have :

• Participate in the finalization and updating of the organizational impact analysis related to a CRM transformation program;
• Evaluate the impact of change on different clienteles, functions, teams and user groups;
• Develop and maintain change management, communication, and engagement plans;
• Develop key messages and the narrative of change;
• Write communication content related to change management and collaborate with stakeholders to ensure strategic, editorial alignment and dissemination through appropriate channels;
• Prepare communication and engagement tools such as frequently asked questions, presentations, leader kits, and discussion guides;
• Support the mobilization and coaching of leaders in their role as change sponsors;
• Develop and support a network of superusers and change agents;
• Design and facilitate workshops, information sessions and engagement activities;
• Establish mechanisms to collect feedback, concerns, and risks related to adoption;
• Make recommendations to mitigate adoption risks and drive user buy-in;
• Collaborate closely with project teams, business experts, technology teams, HR partners, and centers of expertise;
• Contribute to the definition and monitoring of readiness and adoption indicators;
• Support communication and coaching activities before, during, and after deployment.

The profile you are looking for is as follows:

• Have a minimum of five (5) years of change management experience on large-scale transformation projects;
• Have significant experience in strategic communications, stakeholder engagement, leadership coaching and leading networks of change ambassadors;
• Experience with complex technology projects such as CRM, ERP, digital transformation or cloud migration;
• Demonstrate experience in organizational impact analysis and adoption risk assessment;
• Implement communication, engagement and mobilization strategies;
• Hold a university degree in administration, human resources, communication, industrial relations or a related discipline;
• Have a certification in change management such as Prosci, ACMP or equivalent (an asset);
• Master recognized methodologies and practices in change management;
• Demonstrate excellent writing, communication, analysis and synthesis skills;
• Design integrated communication plans;
• Influence and engage stakeholders at all levels of the organization;
• Be aware of the issues related to the adoption of CRM tools or digital platforms;
• Use Microsoft 365 tools effectively, including Teams, SharePoint, PowerPoint, Word, and Excel;
• Proficient in generative artificial intelligence tools, including Microsoft Copilot, to accelerate the production of deliverables, information analysis, content synthesis, and the preparation of communications, executive presentations, and engagement tools;
• Integrate generative artificial intelligence tools into working methods while respecting information privacy and security requirements;
• Evolve with agility in a constantly changing environment and deal effectively with ambiguity;
• Collaborative, autonomous and results-oriented;
• Demonstrate sensitivity to issues related to organizational culture and team mobilization;
• Know agile methodologies;
• Understand the realities and challenges of the banking sector;
•  This position requires fluency in French and English for daily tasks, understanding documentation, and professional communication with customers, suppliers, and colleagues across Canada. French and English language skills are essential, both oral and written.